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FAQ
Frequently Asked Questions
When you take a photo of an item, our AI analyzes the image
to identify the brand, model, condition, and other key attributes. It then
cross-references real-time market data — including recent sales, auction results, and
marketplace listings — to generate an estimated market value. The entire process takes
just a few seconds. Please note that AI valuations are estimates and not professional
appraisals.
Accuracy depends on several factors including photo quality,
item condition, rarity, and current market availability of comparable sales data. For
well-known items with established markets (popular watch models, mainstream sneakers,
graded trading cards), accuracy tends to be very high. For rare, one-of-a-kind, or niche
items, estimates may vary more widely. We continuously improve our AI models to increase
accuracy across all categories.
ValuSnapAI PRO ($19.99/month or $199.99/year) includes:
unlimited scans per day, price predictions across 6 timeframes (1, 5, 10, 25, 50, and
100 years), a completely ad-free experience, priority AI processing for faster results,
and full portfolio analytics with detailed value breakdowns and trends. All plans
include a subscription-based model.
Subscriptions are managed through Apple. To cancel: open your
device Settings → tap your name → Subscriptions → select ValuSnapAI → Cancel
Subscription. Your PRO access will remain active until the end of the current billing
period. You can also manage subscriptions directly through the App Store. Refunds must
be requested through Apple.
To delete your account: open ValuSnapAI → Settings → Account →
Delete Account. This will permanently remove your account, portfolio, and all associated
data. Photos are deleted from our servers within 30 days. Please note that deleting your
account does not automatically cancel an active subscription — you must cancel
separately through Apple before deleting your account.
ValuSnapAI covers 20 item sectors including Watches, Sneakers,
Trading Cards, Electronics, Jewelry, Art, Coins & Currency, Vehicles, Handbags &
Accessories, Musical Instruments, Antiques, Toys & Games, Wine & Spirits, Sports
Memorabilia, Furniture, Fashion & Vintage Clothing, Books & Comics, Cameras &
Photography, Vinyl Records, and Luxury Accessories. We're continually expanding our
coverage.
We never sell your personal information — your name, email,
photos, and portfolio contents remain private. However, we may sell or license
anonymized, aggregated market data (e.g., "sneaker valuations increased 12% this quarter
across 5,000 scans"). This data cannot be traced back to any individual user. You can
opt out of data aggregation in Settings → Data & Privacy.
AI valuations are estimates and may not always be perfectly
accurate. If you believe a valuation is significantly off, try rescanning with better
lighting or a different angle. Make sure the item is clearly visible. You can also edit
the valuation manually in your portfolio. If you consistently notice issues with a
specific category, please let us know at support@valusnap.app — your feedback directly
helps us improve our AI models.
Still Need Help?
Our team typically responds within 24 hours.
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